Polk County Human Services Department
  Economic Support Services
GreatRiversLogo Polk County has joined nine other counties in our region to be certified as the Great Rivers Income Maintenance Consortium (click here).   To find a consortium map, click here to print downloadable resources.

Location and Office Hours

Human Services Department
Economic Support Unit
100 Polk County Plaza, Suite 50
Balsam Lake, WI  54810
(map) (link to map)

Office Hours
Monday – Friday
8:30 am to 4:30 pm
(closed holidays)(link to list)

Great Rivers Call Center
Phone:  1-888-283-0012
Fax:  1-855-293-1822
Hours:  M-F 8:30 am to 4:30 pm
or report changes online at https://access.i.gov


Staff Contacts

Diana Peterson
ES Lead Worker

ES Receptionist

ES Family Team


Energy Assistance Hotline

Income Maintenance applications, renewals, new program requests, and all related eligibility functions will continue to be processed in Polk County by a Team. 

ES Family Team – Badger Care Plus, Food Share, Caretaker Supplement, Family Planning Waiver (under age 19)

ES EBD (Elderly, Blind, Disabled) Team – EBD Medicaid, Long-Term Care, Institutional Medicaid, Waivers, Badger Care Core Plan, Food Share, Family Planning Waiver(19 & older)

Centralized Document Processing Unit (CDPU):  Members can report changes, submit documentation, and send proof/verification by fax using a coversheet called a Document Tracking Sheet (DTS) – members receive a Document Tracking Sheet (DTS) in the mail as part of a request for information, or they can obtain a DTS by logging in to their ACCESS account at https://access.wi.gov and print one.

  • Fax #:  1-855-293-1822
  • Mailing Address:   PO Box 5234, Janesville, WI  53547-5234

Programs (link)
A list of programs and services

Resources (link)

Key Contacts – All Applicants and Members(link)

To Report Fraud (link)



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County Seat - Balsam Lake WI 54810

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